How does it work
If you have any doubts about your complaint or your rights and would like to receive an opinion from our legal experts please don’t hesitate to contact us. You can contact us through our live chat.
If we are not online you can send us an email, leave us a message directly from the site, or call us or contact us on our social network platform (Facebook /Instagram). Don’t worry you will receive an answer from our staff.
DESCRIBE WHAT HAPPENED
Explain to us what happened during your travel. For example: did your flight arrive with a delay more than 3 hours or has been cancelled? Didn’t you get your flight because overbooked? Problems with your luggage? Didn’t you get the proper assistance at the airport as a disabled? Explain everything in detail and send us the necessary documents. We know how to help you !!
We will carefully analyze your claim to know if you can get a monetary compensation. You’ll not have to pay any cash advance. Send us your travel documents and everything else we need to start your claim!
MovEasy will take over the whole of the out-of-court phase as well as any judicial phase. If we need to take a legal action, we‘ll contact our law firm specialized in tourism, transport and consumer rights.
GET YOUR MONEY BACK!
Passengers who decide to use one of our services are not required to pay any advance, or to pay for legal fees in case we need to take a legal action, and nothing is due if the claim is unsuccessful.
ONLY if you get your monetary compensation, a fees of 25% percentage will be deducted from the refund paid by the air company.