Flight canceled or delayed?
Discover the service
EU regulation 261/2004 establishes that if your flight has been canceled or delayed for more than three hours, you are entitled to compensation from 250 euros up to 600 euros based on the distance in kilometers of the route traveled.
What is needed:
- show a valid ticket and arrive at the airport in time for check-in;
- the flight delay exceeds three hours or at least four hours for intercontinental flights;
- that the flight cancellation and / or delay is not attributable to exceptional circumstances.
Fill out the form "Flight canceled or delayed"
Find out immediately if you are entitled to a REFUND
Using the following form, a member of our staff will contact you within 24 hours to provide direct assistance in obtaining the necessary REFUND, fast, easy and stress-free.