How does it work

How does it work?

Request your flight refund now!

1) CONTACT US

If you have any doubts about your complaint or your rights and would like to receive an opinion from our experts, do not hesitate to contact us. You can write to us on our live chat. If we are not online you can send us an email, leave us a message directly from the site, or call us or contact us on social networks. In a short time you will receive an answer.

2) EXPLAIN WHAT HAPPENED

After contacting us, tell us what happened to you. Did your plane arrive late or did you have your flight canceled or denied boarding? Have you lost or damaged your baggage? Did you not receive adequate assistance at the airport? Did you have any problems during your organized travel? Explain everything in detail and send us the necessary documents.

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WE WILL KNOW HOW TO HELP YOU!

3) WE THINK ABOUT EVERYTHING!

We will carefully analyze your case in order to assess whether your misfortune is worthy of compensation. You will not have to face any cash advance. Send us the documentation and we’ll take care of the rest!

MovEasy will handle the entire out-of-court phase and any judicial phase. If it is necessary to take legal action, we will contact our reference law firm specialized in the tourism, transport and consumer rights sector.

4) CASH

Passengers who decide to use the service do not require any advance payment or contribution for any legal costs and nothing is due in the event that the complaint is not successful. ONLY in the event of a win, a percentage of 25% is deducted from the reimbursement paid by the air carrier, except in cases where the airline is willing to pay the legal fees.

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